Build your online presence and let us manage your active business listings, craft responses for negative and positive reviews on public reviews sites, and also request reviews.
We retrieve ratings and reviews from all of the major review sites and industry specific sources. Why is this a necessity? Facebook alone contains millions of reviews and people sharing their opinions about a particular product or service. 72 percent of customers say they trust online reviews as much has personal referrals. We respond to these reviews to help build a relationship between business and customer which in-turn humanizes that business.
Find a Bad Review? Local Wërks on behalf of the business owners can respond with an apology, explanation or incentive to win the customer back.
See a positive review? We spread the word! Share it around multiple social networks with a click of the ‘Share’ button.
Let Local Wërks professionally craft responses to positive and negative reviews on up to 3 public review sites. All review responses are posted within 48 hours. Professional responses are forwarded to management to make you aware of any negative reviews.
What is Review Solicitation?
Review Solicitation is a service that generates feedback from actual customers so that businesses can address weaknesses and capitalize on strengths. Local search is driven by online reviews, and so is revenue. On average, customer ratings are proven to increase sales by 18%, and 90% of people claim positive reviews influence their purchasing decisions making review solicitation not something to overlook.
Using your CRM, Local Wërks accepts contacts on all sold units each week and professionally requests reviews. Find negative sentiment before it becomes public. Management will be aware of any potential negative reviews allowing the dealership to correct the issues prior to review. Add positive reviews to create immediate increases in review scoring on Google, Facebook, and over 15 review sites. Protect your brand while monitoring the customer experience.